5. Carrier Agnosticism
When you deal with sales representatives from individual carriers, you are only going to be pitched on that carrier's offerings. But in many cases, that carrier may not have the technology you need, or may only be able to offer you part of a solution. Getting stuck with a carrier that can't meet your present and future requirements can be crippling to any operation.
"If an organization does not consider a carrier's capabilities when designing an IT solution, it may miss out on some features and functionality that could have a positive impact on design," explains Pierre Thyssen, Xeta Group's CTO. "For instance, some carriers enable failover to a different network, which improves disaster recovery and increases reliability over those that do not."
So before you begin designing a solution, you need somebody who will honestly and reliably answer questions like:
- Can the carrier port all of your numbers or support virtual numbers?
- Will you be able to failover SIP to a public IP address or other disaster recovery connection?
- What enterprise level SIP services/features does the carrier offer?
- Are there benefits with SIP and our wireless users?