In one word? Productivity! Adding Evolve IP's enterprise PBX with PSTN dial tone (a.k.a direct routing), to Microsoft Teams enables businesses to take their team productivity and user experience to a new level. We do this with proprietary IP that enables us to continuously add unique applications and features no other provider has.
Small businesses, mid-market and enterprise organizations have different needs…needs that cannot be met by Microsoft Phone system alone. Evolve IP delivers a native integrated platform integration
that optimizes end-user experience vs. a bot, an app or a third-party software
that is cumbersome and less intuitive.
Perhaps most importantly, when we Evolve Your Teams® your business gains access to Evolve IP's integrated cloud solutions such as contact center, identity and access management, unified workspaces (DaaS) and more.
Evolve IP Voice for Microsoft Teams integrates telephony natively with other applications and business applications such as CRM apps. Deployed in the cloud, it removes the key obstacles associated with implementation of 3rd party communications solutions in conjunction with Microsoft Teams:
- CIOs and IT managers no longer need to manage a telecom infrastructure on premise which typically requires infrastructure investments in SBCs and other equipment and networking services along with the retention of specialized resources to implement and manage. Total cost of ownership is significantly cheaper for customers because Evolve IP owns and manages all of the infrastructure associated with connecting to the customer's Microsoft Phone System tenant
- The total cost of ownership using Evolve IP's cloud communications service is demonstrably lower compared to more expensive dedicated or shared managed service providers that also offer Direct Routing integrations with Microsoft Teams.
- Evolve IP offers centralized management and administration of an organization's entire user base, including employees that are Microsoft Teams members. In the case of Microsoft Teams members, administrators can sync MS Teams/Evolve IP users through an integration with Active Directory that simplifies moves, adds and changes and also supports single sign-on capabilities so MS Teams users are automatically authenticated and logged in to their Evolve IP communications account when the log into Teams.
- Because this is a Direct Routing integration, no bots need to be downloaded and added to the MS Teams bot framework and no client or browser plugins are required either. Users can benefit from the exact same user experience when making calls, either from the desktop app, the mobile app or the browser app. This eliminates the need for any special retraining of existing MS Teams users as well as any modification to onboarding programs for new users.