Xeta Group
Microsoft Teams Calling Features
Compare Microsoft Direct Routing vs Microsoft Calling Plans Options
Microsoft Phone System
Calling in Teams starts with Microsoft Phone System. It provides the calling features every organization needs. Pair it with Direct Routing or Calling Plans so people can make and receive calls.
Enterprise Cloud Calling
Give people the calling features they need to get business done. Get consultative transfers, music on hold, call park, and cloud voicemail in Teams.

Collaborative Calling Experiences
Deliver great collaborative experiences as part of Phone System in Microsoft Teams with features such as group call pickup, delegation, and shared line appearance.
Customer Support Experiences
Help ensure every customer is answered and routed to the right queue with cloud auto attendants and call queues in Phone System..

Global Admin Experiences
Administer and monitor your calling in Microsoft 365 with the Teams admin center and call quality dashboard. Save time for your IT professionals with a centralized experience.

How To Make And Receive Phone Calls In Microsoft Teams

Use Microsoft Direct Routing *

Enable people to use existing phone numbers with Direct Routing in Teams Phone System for a complete calling experience that includes dial tone.

* Xeta Group has partnered with several vetted Microsoft Direct Routing providers.
Microsoft Calling Plans **

Easily add Calling Plans to Teams to enable more people to make and receive calls. They conveniently come in different sizes depending upon the number of minutes needed.

** This is a direct Microsoft option and has feature limitations that most enterprises require.
Microsoft Direct Routing Partners
Made on