Xeta Group
Talkdesk
Enterprise Contact
Center Platform

Talkdesk Enterprise Cloud Contact Center

Talkdesk Enterprise Contact Center Platform empowers companies to continuously improve customer experience. With enterprise class performance and consumer-like ease of use, over 1,600 innovative companies rely on Talkdesk to power their customer interactions.
Talkdesk contact center software

Powerfully
Simple
Be more productive with an enterprise contact center platform that's easy to implement and easy to use. With Talkdesk, setup takes days or weeks, not months, and a modern UI means new reps can get up and running with little or no time spent in training.

Seamlessly Connected
Deliver personalized customer experiences by leveraging over 50 out-of-the-box integrations including Salesforce and ServiceNow, plus open APIs that enable integration across your entire ecosystem. AppConnect lets you add new tools to your contact center with a single click.
Endlessly
Adaptable
Satisfy rapidly-changing customer expectations with a nimble platform. Quickly design IVRs, configure routing flows, add agents and provision numbers with clicks, not code. Leverage a steady stream of new capabilities delivered in three updates per year.
talkdesk call center
Enterprise
Class
Talkdesk powers contact centers in any area of the globe and ouers the scalability, reliability and security required by large global organizations. The microservices API-driven architecture gives you flexibility to serve your customers anywhere, on any device and through any channel.
Key Enterprsie Features
voice analytics call center
Voice Analytics
Advanced Voice Services
Real-Time And Historical
Reporting
agent productivity
Agent Productivity
outbound dialer system
Outbound Dialer
Intelligent Routing
Workforce Management
Quality Management
talkdesk omnichannel
Omnichannel
Advanced Security
talkdesk integrations
50+ Enterprise Integrations
talkdesk callbar
1-Click App
Marketplace
Global Scalability
Call Quality Gurantees
100% Uptime Gurantees
Native Cloud Architecture
"Talkdesk offers everything you look for in an enterprise software vendor, but will help us to increase our focus on quality interactions with dozens of innovative call center features such as a Slack integration, queue to call back, live reporting, intelligent reconnect and many more."

— CHRIS WILSON, DIRECTOR OF TECHNICAL SUPPORT AT SHOPIFY

About Talkdesk
1
Talkdesk Contact Center
Empower companies to continuously improve customer experience. With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings
2
Talkdesk's Integrations
Connect your teams to the unique tools they use every day, while you maintain global visibility. 30+ out-of-the-box CRM / helpdesk integrations and a full suite of APIs allow you to maximize every customer interaction with quick access to the right contextual information.
3
Talkdesk AppConnect
As the world's first enterprise app store, Talkdesk AppConnect unites best-in-breed software to redefine the way businesses integrate their call center platform. AppConnect facilitates every step of the process, from discovery to purchase.
4
Recognized
Taldesk is recognized as a leading Cloud Contact Center solution by industry analysts and reputable companies such as Gartner, Frost & Sullivan, Forrester, and more. Talkdesk is recognized as a visionary in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS).
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